Privacy Policy

This Privacy Policy sets out the basis on which information collected from the users or provided by the users is processed by us, Swapnoneer a Company / Organization incorporated under the laws of India and having its registered office at Agartala, Tripura In and/or its subsidiary(ies) and/or affiliate(s) (collectively hereinafter referred to as the “Swapnoneer”), which operates on health services, and other services including but not limited to delivery of information and content via any mobile or internet connected device or otherwise (collectively the “Service(s)”). This Privacy Policy forms part and parcel of the Terms of Use for the Services. Capitalized terms which have been used here but are undefined shall have the same meaning as attributed to them in the Terms of Use. The Company respects the privacy of the users of the Services and is committed to protect it in all respects.

• INFORMATION RECEIVED, COLLECTED AND STORED BY THE COMPANY
We collect and process some or all of the following type of information in the course of you using our Services. The type of information we collect will depend on the circumstances and the Service you are using. Generally speaking, the information about the user as collected by the Company is: (a) data supplied by users and (b) data automatically tracked while navigation (c) data collected from any other source (collectively referred to as “Information”). (a). Information Supplied by Users (i) Registration Data This Information includes, but is not limited to, basic contact information provided by you on our Website, which may include your name, mobile number, address, e-mail address, data of birth, demographical information, gender, interests, preferences, place of work, position, country. For example, the Company may collect personal Information when you register on the Website, to subscribe to our Services or for requesting further information. It can also include information that we have not requested but which you have volunteered, such as information provided during interactions via comments or other submissions you have made to our online Services, such as online forums, in response to a survey, while requesting certain Services or products, or to enter a sweepstakes, contest, or other promotion. When you register using your other accounts like on Facebook, Twitter, Gmail etc. we shall retrieve Information from such account to continue to interact with you and to continue providing the Services. In case you choose to decline to submit personal Information on the Website, the Company may not be able to provide certain sites / content / services / features to you. In any case, we will not be liable and or responsible for the denial of certain services to you for lack of you providing the necessary personal Information.

• INFORMATION ABOUT OTHER INDIVIDUALS
In some circumstances you might provide us with the Information about other individuals, you must ensure that you (1) have their permission to provide their Information to us; and (2) you have made them aware of the terms of this Privacy Policy. By submitting the Information about others, you represent and warrant that you are authorized to do so and that you have received authorization from the person about whom you are providing the Information and that person has explicitly consented to have all Information used, processed, disclosed, and transferred in accordance with this Privacy Policy.

• Use of Cookies and other Electronic Tools
The Company and the parties with whom we work (e.g., business partners, advertisers and advertising servers) may place, view, and/or use “cookies”, web server logs, web beacons, or mapping pixel/pixel tag or other electronic tools to collect statistical and other Information about your use of the Website and other websites. This Information may include information about the IP address of your computer, browser type, language, operating system, your mobile device, geo-location data, the state or country from which you accessed the Company’s Website, the web pages visited, the date and the time of a visit, the websites you visited immediately before and after visiting the Website, the number of links you click within the Website, the functions you use on the Website, the databases you view and the searches you request on the Website, the data you save on or download from the Website and the number of times you view an advertisement.

• INFORMATION USE BY THE COMPANY
We use Information held about you for our legitimate business interests for the following purposes:

(i) To provide you Services including associated functionalities whether by us or by our designated representatives and/or business partners to you or to parties designated by you and any and all matters ancillary thereto including to carry out obligations from any contracts entered into between us. We rely on performance of our contract with you so as the legal basis for such processing;

(ii) To verify and process payment when you subscribe to, purchase and/or obtain Services from any of our Website. We rely on performance of our contract with you so as the legal basis for such processing;

(iii) For verification and record of your personal particulars, to authenticate you so that we know it is you and not someone else which includes comparing it with Information from other sources and using the Information to communicate with you. We rely on performance of our contract with you so as the legal basis for such processing;

(iv) To conduct market research and statistical analysis of the users of the Website including the number of users, the frequency of use, profile of users and using such analysis for our business plans, the enhancement of our products and services, targeted advertisements and conveying such Information in broad terms (but not information in relation to specific individuals) to third parties who have or propose to have business dealings with us. We rely on legitimate business interests as the legal basis for such processing and the legitimate interest is the analyzing the use of the Services and improving the same;

(v) To send you Information, promotions and updates including marketing and advertising materials in relation to our Services and those of third party organizations selected by us. We will only do this where we reasonably believe that our Services may be of interest to you and you consent to being provided with such information. We rely on legitimate business interest as the legal basis to promote our Services to you as the legal basis for this processing;

• DISCLOSURE OF PERSONAL INFORMATION AND OTHER INFORMATION
Information Shared with Group Companies and Affiliates The Company may share Information with its employees, agents, officers, group companies, the employees, agents and officers of such group companies and our affiliates (including affiliated websites under common ownership or control) for the purpose of processing Information on its behalf.

• SECURITY OF PERSONAL INFORMATION
Any personal Information you provide to Company is kept on secure servers with limited access. The Company uses reasonable administrative, technical, personnel, and physical measures (a) to safeguard personal Information against loss, theft, unauthorized use or access, disclosure, or modification; and (b) to ensure the integrity of the personal Information. We limit access to your personal Information to those who have a genuine business need to do so. We also endeavour that the any recipient of such Information agree to process such Information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that Information you supply will not be intercepted while being transmitted to us over the Internet, any transmission is at your own risk. And, of course, any Information you include in a posting to the discussion areas is available to anyone with Internet access. The Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and terms of use and that we do not accept any responsibility or liability for these policies and terms of use. Please check these policies before you submit any personal information to these websites.

• RIGHTS AVAILABLE TO YOU
You have a number of important rights free of charge. In summary, those include rights to:

a) Access and updating your Information – When you use the Services or the Website, we make good faith efforts to provide you, as and when requested by you, with access to your Information. Further, if there is any change in your Information, you may update it by accessing the relevant page of the Website, or by contacting us. If you have any questions about how we use the Information collected which relates to you, please contact us. We will endeavour to update your Information within 14 working days of any new or updated Information being provided to us, in order to ensure that the Information we hold about you is as accurate and up to date as possible;

b) Require us to correct any mistakes in your Information – In such case we shall ensure that any Information or data found to be inaccurate or deficient shall be corrected or amended as feasible, subject to any requirement for such Information to be retained by law or for legitimate business purposes;

c) Require the erasure of your Information in certain situations;

d) Require us to restrict processing or object at any time to processing of personal Information in certain situations;

e) Receive the personal Information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit that data to a third party in certain situations;

f) Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you;

g) Object in certain other situations to our continued processing of your personal Information;

h) Otherwise restrict our processing of your personal Information in certain circumstances.

We ask individual users to identify themselves and the Information requested to be accessed, corrected or removed before processing such requests or informs other limitations

• RETENTION
We will retain Information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include: The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you keep using the Services) Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them) Whether retention is advisable considering our legal position (such as, for statutes of limitations, litigation or regulatory investigations)

• CHILDREN USING OUR SERVICES
Except where otherwise indicated, we do not knowingly collect or store any personal Information from children under the age of 13. If you are aged 13 or under, we request that you do not provide us with Information relating to you or to others. Please seek the guidance of your parent or guardian before using our Services. If you are the parent or guardian of a child who is aged fewer than 16 and you become aware that your child has provided us with information without your consent, please contact us as given below. We will delete such information from our records within a reasonable time. Older children Depending on the service, we may also seek to obtain the consent of your parent or guardian if you are under the age of 18.

• MODIFICATIONS TO THIS PRIVACY POLICY
The Company may alter this Privacy Policy to incorporate necessary changes in technology, applicable law or any other variant from time to time by posting revisions on this web page. Such changes will be effective upon posting. Your use of the app or Services after such notice will be deemed acceptance of such changes. In any case, you are advised to review this Privacy Policy periodically to ensure that you are aware of the latest version.

• QUESTIONS / GRIEVANCE REDRESSAL
All questions, comments and requests regarding this Privacy Policy should be addressed to [ADD DETAILS OF YORU LEGAL DEPARTMENT AND LEGAL HEAD] Redressal Mechanism: Any complaints. or concerns with regards to the processing of information provided by you or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing by email We request you to please provide the following information in your complaint:

a) Your address, telephone number and e-mail address;

b) A statement, under penalty of perjury, that the information in the notice is accurate;

The company shall not be responsible for any communication, if addressed, to any non-designated person in this regard.

• Cookies Policy
Like most websites, the Company’s website (hereinafter “Website”) uses cookies to distinguish you from other users. This Policy explains how cookies are used on the Website and, below, how you can control the cookies that may be used on this Website (not all of them are used on every site).

1. What is a Cookie?

A cookie is a piece of software code that an internet website sends to your browser when you access information at that site. A cookie is stored as a simple text file on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Cookies let you navigate between pages efficiently as they store your preferences. Generally speaking, cookies do not contain personal information from which you can be identified, unless you have furnished such information to the Website. This Website uses cookies to track usage and help improve features and Services. This information helps us monitor traffic on our Website so that we can manage the Website’s capacity and efficiency. It also helps us to understand which parts of the Website are most popular, and generally to assess user behaviour and characteristics in order to measure interest in and use of the various areas of the Website.

2. About this Cookie Policy

This Cookie Policy forms part of and is incorporated into our Website Terms and Conditions. By accessing the Website, you agree that this Cookie Policy will apply whenever you access the Website on any device. Any changes to this Policy will be posted here. We reserve the right to vary this Cookie Policy from time to time and such changes shall become effective as soon as they are posted. Your continued use of the Website constitutes your agreement to all such changes.

3. How we use Cookies

We collect information on our users through registration and the use of the Website, through cookies, where you choose to disclose data in postings, and when you enter sales promotion and competitions. We use cookies for a number of reasons:

(i) To gather statistics: We track how many ‘unique users’ we have and how often they visit our Website. We track how often different pages of our Website are visited and which countries our visitors come from. Accurate statistics enable us to sell advertising and continue to provide a top quality service to you. The information collected by cookies does not personally identify you; it includes general information about your computer settings, your connection to the Internet e.g. operating system and platform, IP address, your browsing patterns and timings of browsing on the Website and your location.

(ii) Flash cookies may be used to store user preferences for media player functionality and without them some video content may not render correctly. By using the sites you are agreeing to the use of cookies as described.

4. Turning off Cookies

Most browsers allow you to turn off cookies (including essential cookies). If you want to know how to do this please look up the help menu on your browser. However, switching off cookies may restrict your use of the Website and/or affect the way in which the Website operates. Also, if you do this you may not be able to use all Services on our Website and you might see more pop-ups and other intrusive advertising, as we won’t be able to limit what you see using cookies. You will, however, still be able to view editorial content. All modern browsers allow you to change your cookie settings. These settings will typically be found in the ‘options’ or ‘preferences’ menu of your browser. In order to understand these settings, the following links may be helpful; otherwise you should use the ‘Help’ option in your browser for more details. [YOUR ACCESS AND USE OF SERVICES SHALL MEAN THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THIS PRIVACY POLICY. BY ACCESSING OR USING SERVICES YOU ALSO REPRESENT THAT YOU HAVE THE LEGAL AUTHORITY AS PER APPLICABLE LAW TO ACCEPT THE TERMS ON BEHALF OF YOURSELF AND/OR ANY OTHER PERSON YOU REPRESENT IN CONNECTION WITH YOUR USE OF THE SERVICES.